Service Design / Design Thinking

I have an incling to the issue of  knowledge communication and the technological platforms supporting it since I have been studying (somehow exotic) “information science”. With this background I feel close to the issues of information architecture (IA), usability, user experience design etc. This year the German conference of IA had a double focus on two great concepts/methodologies: Service Design and Design Thinking ( http://www.iakonferenz.org/ ).

For some impressions, links and slideshows you might consult the saved tweets at http://www.twapperkeeper.com/hashtag/Iak10 and the tag search at slideshare http://www.slideshare.net/search/slideshow?searchfrom=header&q=iak10

There was a great opportunity to collaboratively think about the practice, obstacles and future of these two great concepts. Issues of  Augmented Reality, mobile lifestyle and Internet of Things have been touched. Some attendees where rolling back from Cologne to Berlin by train and had a good time in the dining car. One of the lessons learned was that Design Thinking has to enter the management level and hence I thought about Leadership 2.0 and the concept of an “innovation architect”. Is it a self-contradiction since the innovation process cannot be “constructed”, only enabled?

Managing as Designing

I have found no answer whether this concept is leading to anywhere, but I found an interesting video on one of the blogs of Jan Jursa: Managing as Designing: http://iatelevision.blogspot.com/2010/05/managing-as-designing-multiple-models.html

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